Terms

Returns/Refunds Policy

 

To place an order, once you have found an item that interests you, simply click to add the item to your shopping cart. For items such as T-shirts and sweatshirts, you must also choose your size. When you have finished adding items to the cart, click the Checkout button. To delete an item, go to view cart and remove the item there.

 

Can I change or cancel an order?

You may change or cancel any item from your order, provided that it has not yet entered the shipping process, by contacting us by e-mail. Changes and cancellations cannot be made online.

 

To change or cancel an order, please send your request via e-mail to ContactUs@albuquerquedukes.com. Please be sure to refer to your order number found at the top of your invoice.

After I place an order, will I receive a confirmation?

Yes, you will receive two confirmations. The first confirmation is displayed in your browser window after the order is placed. This invoice includes your order number, shipping and billing information, products purchased, and order total. For security reasons, it does not show credit card information. The second confirmation is sent via e-mail. It includes the same information. Again, for your protection, it does not include credit card information. If you do not receive the e-mail confirmation, please contact us at ContactUs@albuquequedukes.com to verify that we have the correct e-mail address on file.

 

How do I return/exchange an item?

If, for any reason, you are not completely satisfied with your order, simply return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of your e-mail confirmation with the merchandise. Please state if you wish a refund, replacement or exchange. We recommend that you return items via UPS or an insured mail service for your protection. Please note that we will only refund shipping if your return was a result of our error. An additional $7.50 for shipping will be charged for any exchanges. Please send returns to: Albuquerque Dukes, 621 Amherst Dr. NE Albuquerque, NM 87106

 

How much does shipping cost?

For orders shipped within the continental United States, we offer a varying shipping rates shown at checkout. Orders shipped to Canada, Alaska and Hawaii and overseas are subject to higher shipping rates. We also offer 2nd Day as well as Overnight shipping. All orders are subject to 3-10 days for processing.

 

Can I have my order sent to a P.O. Box?

Street addresses are normally required to ensure we deliver your order as expected. If you do not have a street address (i.e. PO Box Only), please call our Customer Service Department for assistance at ContactUs@albuquerquedukes.com prior to placing your order.

 

Are online orders secure?

Albuquerque Dukes LLC wants you to feel completely comfortable about ordering items from our site. We use the latest security measures and encryption tools to make our site secure and to keep your personal information safe. All Internet transactions are encrypted using Secure Socket Layers (SSL).